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Many companies gather a vast array of data, including sales, costs, and process metrics for throughput, reliability and availability. They also have a strong idea about which pieces of this data constitute Key Process Indicators (KPI) – the measures that indicate the health of the company or process.
But these questions remain:
- Am I in control of my company or process?
- How do I know if I’m capable of meeting my targets?
- When do I need to react to a variation in my KPI?
- How can I focus my effort on really improving the process rather than making knee-jerk reactions to standard daily data variations?
- Am I even tracking the right KPI to really manage the process?
Start with proactive decision making and ask us about KPITracker installation and managment.
The Solution:
KPI Controller is a web based application package that is based from a well established management methodology – statistical process control (SPC) – to provide simple, consistent KPI analysis.
KPI Controller displays analysis for every KPI in two directions:
Stability – control chart analysis
- Is the KPI stable or does it exhibit erratic behavior which needs to be brought under control?
- What constitutes normal variation within the process?
- Which data points do I need to analyze further in order to improve the stability of the process?
Capability – histogram analysis
- Is the KPI capable of achieving set targets?
KPI Controller:
- Enables management and operations staff to review and understand each KPI in their area in order to determine where effort is required to analyze and improve their activities. Every day the new data is reviewed and judged based on the historical context: does a 5% increase mean we need to really understand what went so well yesterday and attempt to repeat it, or is that just business as usual? If the process is stable and in control, am I still on track to meet my targets? KPI Controller provides these answers and more in a quick, graphical format. Annotations are attached to specific data points detailing the actions planned or taken in response to each issue.
- Automatically analyzes the data in order to highlight KPI with stability or KPI issues – helping to prioritize the KPI that need attention.
- Allows KPI to be grouped into tailored scorecards that can be arranged into process and/or organizational hierarchies for simple retrieval of the KPI that you are really interested in. Drilling facilities within these hierarchies allow the user to dig through the layers of KPI to find the issues – for example if the overall corporate sales are not capable of reaching their target, which divisions or branches are causing the problem – and why?
- Also provides user controlled scorecards allow each individual to build their own priority KPI monitoring list.
- Provides simple administration tools so that the scorecards and KPI lists are easily maintained by any authorized users – so you spend less time preparing the reports and more time improving the processes they describe.